Why OpenSys Technologies?
- A full-fledged call centre, online monitoring and helpdesk for 1st, 2nd, and 3rd line support with dedicated hotline and Contact Centre Solution (CCS) reports for call analysis and history.
- A dedicated team of systems and network support focused on services, with high priority for onsite support and end-to-end Incident Management.
- One-stop centre – OpenSys operates as a single organization, single point of contact with full in-house expertise to ensure timely decision making, high quality and responsive service, without outsourcing any tasks to other entities.
- Proven service levels agreements among our client base of banking institutions, insurance and telecoms that have the most stringent demands on our support performance. We have been able to deliver uptimes of 99% and above.
- Qualified field service engineers to provide proactive, predictive and pre-emptive services nationwide with specialized rework centres for parts repair and servicing.
- Proven solution for payment in different industries (hardware, software, services, process, procedures and expertise).
- Proven business process outsourcing, centralized management and online monitoring for banks, telecoms and insurance companies.
Solutions for You.
We develop innovative solutions to bridge the gap between technology and community.
Did you know it took 260 years and counting for the world to go through 4 industrial revolutions? Stepping into the 4th Industrial Revolution in this 21st century, there is no denying just how quick the pace of change is accelerating day by day.
Call Management Center
OpenSys’ Call Management System (CMS) is created for internal and external clients to log calls and report machine problems.
The SmartCIT solution aims to provide a single point of cash collection, kiosk service management and secured logistics solutions.