Right Time,
Right People,
Right Solution

OpenSys Technologies is all for optimizing when, where and how work gets done. We overcome the distance to provide seamless support no matter where or when you need it.

Expert in
Call Management

OST creates Call Management System (CMS) for efficient call logging, tracking and escalation. Online System Monitoring is another service offered by OST.

Think Out Of The Roof

OST taps into the renewable energy sector by launching Malaysia’s first one-stop online solar marketplace.

Smart Present, Intelligent Future

OST automates the entire CIT processes with the convergence of the Internet of Things (IoT), Big Data Analytics (BDA) and Artificial Intelligence (AI).

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Why OpenSys Technologies?

  • A full-fledged call centre, online monitoring and helpdesk for 1st, 2nd, and 3rd line support with dedicated hotline and Contact Centre Solution (CCS) reports for call analysis and history.
  • A dedicated team of systems and network support focused on services, with high priority for onsite support and end-to-end Incident Management.
  • One-stop centre – OpenSys operates as a single organization, single point of contact with full in-house expertise to ensure timely decision making, high quality and responsive service, without outsourcing any tasks to other entities.
  • Proven service levels agreements among our client base of banking institutions, insurance and telecoms that have the most stringent demands on our support performance. We have been able to deliver uptimes of 99% and above.
  • Qualified field service engineers to provide proactive, predictive and pre-emptive services nationwide with specialized rework centres for parts repair and servicing.
  • Proven solution for payment in different industries (hardware, software, services, process, procedures and expertise).
  • Proven business process outsourcing, centralized management and online monitoring for banks, telecoms and insurance companies.